FAQs
What exterior cleaning services do you provide?
At My Property Pros, we offer a wide range of exterior cleaning services, including roof cleaning, solar panel cleaning, window cleaning (inside and outside), conservatory cleaning, gutter cleaning and clearing (including fascias and soffits), softwashing, and pressure washing. Whether it’s for your home or business, we’ve got you covered.
Are your services available for both residential and commercial properties?
Yes, we cater to both residential and commercial properties. From homes to offices, warehouses, high-rise offices, housing associations, schools and universities and more, our services are tailored to meet the specific needs of each type of property.
How do I get a quote for my property?
Getting a quote is simple! You can contact us directly through our website or by phone. Provide us with some details about your property and the services you need, and we’ll offer a no-obligation quote promptly.
What payment methods do you accept?
We offer flexible payment options to make things as convenient as possible. You can pay via cash, card, bank transfer or PayPal – whichever works best for you.
How often should I book exterior cleaning services?
The frequency of exterior cleaning depends on the service and your property’s needs. For instance, we recommend window cleaning every 4 weeks, while roof cleaning is typically done once and then maintained with a biocide application every 1–2 years. Gutter clearance is usually recommended every 6 to 24 months, depending on surrounding trees, roof type, and previous issues. We can guide you on the best schedule for your property.
Do I need to be at home while the cleaning is being done?
Typically, no. During your setup, our customer care team will go over everything with you to ensure our cleaning team has the access they need – including electricity or water if required. For regular visits, we pre-agree access and send reminder messages, so you’ll always know when we’re coming.
Do you provide exterior cleaning for commercial properties too?
Yes – we pride ourselves on our commercial work being to the same high standards you’d expect in your own home. And why not? We can provide many references if required.
We clean shops, offices, estate and letting agents, residential apartment blocks, residential care homes, doctor’s surgeries and other medical practices. We understand the needs of our customers, especially those dealing with patients, and can arrange a specific booking where needed. Please contact us to discuss how we can help you.
What happens if I’m not satisfied with the service?
Your satisfaction is our top priority. If you’re not completely happy with the results, let us know, and we’ll return to make it right. We stand by our work with a 100% satisfaction guarantee.
What makes My Property Pros different from other cleaning services?
With nearly 30 years of experience, we’re proud to be the UK’s largest exterior cleaning experts. Our fully equipped fleet, skilled team, and thousands of happy customers mean you can count on us for professional service, outstanding results, and a property that always looks its best.
Are your technicians trained and insured?
Absolutely! All our technicians are fully trained and insured for your peace of mind. They use the latest tools and techniques to deliver exceptional results – safely, efficiently, and with the care your property deserves.
What method do you use for cleaning windows?
We use the Reach & Wash system, which uses purified water, soft bristle brushes, and extendable poles to clean windows from the ground. It delivers a streak-free, spotless finish – no ladders or harsh chemicals needed.
Do you clean both the inside and outside of windows?
Yes, we primarily focus on exterior window cleaning, but we also offer interior cleaning upon request. We can also clean shower doors and mirrors.
Do you clean window frames and sills as part of the service?
Yes, every window clean includes careful attention to your frames and sills. We never leave them out – because a clean window should be clean all over.
How often should I have my windows cleaned?
We recommend a 4-weekly cleaning cycle to keep your windows consistently clear and looking their best.
Do you clean conservatories or glass roofs?
Yes, we offer full conservatory cleaning, including glass roofs, side panels, frames, and gutters.
Do you use chemicals for window cleaning?
We primarily use purified water. For initial cleans – especially where windows are heavily soiled or haven’t been cleaned in some time, we may use a specialist cleaning solution that’s HSE-approved and safe for your family, pets, and plants, helping bring windows up to our high standards.
Will I need to be at home during the window cleaning?
Not usually. As long as we have access, like an open side gate being left unlocked, we can complete the job without you needing to be there. We’ll pre-agree access during setup and send email reminders before each visit, so you’ll always know when we’re coming.
Can you clean windows in the rain?
Yes, light to moderate rain doesn’t affect the quality of our cleans. We use purified water that leaves no residue, so rainwater won’t interfere. We may need to reschedule in cases of heavy rain or unsafe weather.
Do you clean windows on commercial properties?
Yes, we clean commercial buildings of all sizes – from shop fronts to schools, offices, and more.
Why is roof cleaning important?
Roof cleaning is essential to maintaining the health and appearance of your property. Over time, moss, algae, and debris can accumulate on your roof, causing damage such as water retention, leaks, and tile degradation. Additionally, some home insurance policies may reject claims if roof damage is caused by moss growth or a lack of proper maintenance.
What methods do you use to clean roofs?
We use the Roof Wand™- a revolutionary, state-of-the-art system that’s been thoroughly tested and proven to clean safely and effectively. It gently removes moss, algae, and debris without causing damage, and we follow up with a biocide treatment to help prevent regrowth.
Does cleaning a roof damage the tiles or other materials?
A common misconception is that roof cleaning removes the protective coating on tiles. However, if your roof has visible organic growth, that protective coating has likely already weathered away. The Roof Wand floats gently over the roof surface without scraping or applying back pressure. It doesn’t shoot water under tiles – instead, it mimics the action of rainfall for a safe, thorough clean.
What is biocide treatment, and why is it necessary?
Biocide treatment is a specialist application used after cleaning to kill off any remaining spores and help prevent the regrowth of moss, algae, and lichen. It keeps your roof looking cleaner for longer and reduces the need for frequent cleaning. We recommend reapplying biocide every 1–2 years to maintain results, we’ll advise you on the best treatment plan for your property.
How often should I have my roof cleaned?
Roof cleaning is typically a one-time process, followed by biocide maintenance every 1-2 years to prevent moss regrowth and keep your roof in excellent condition.
Can roof cleaning help prevent moss regrowth?
Yes, our cleaning process, combined with a biocide treatment, removes existing moss and creates a barrier that helps prevent it from returning.
Does roof cleaning improve the lifespan of the roof?
Yes, regular roof cleaning helps prolong the life of your roof by preventing damage from moss, algae, and water retention.
Will you need scaffolding to clean my roof?
No, the Roof Wand allows us to clean safely from the ground without needing scaffolding in most cases.
Do you clean up the mess left behind after cleaning the roof?
Absolutely! We also include a Free Home Valet with every roof clean – this means clearing gutters, cleaning fascias and soffits, and leaving your windows spotless.
Can I upgrade the clean for a full property transformation?
Yes! For the ultimate finish, you can upgrade to our Premium Valet, which includes pressure washing your driveway or patio and soft washing other exterior areas. It’s perfect if you want your whole home to shine from top to bottom.
What is softwashing?
Softwashing is a low-pressure cleaning method that uses specialist solutions to remove dirt, algae, moss, and lichen from exterior surfaces. It’s designed to clean gently without causing damage – delivering staggering results and instant transformations. It can also save you thousands on repainting or resurfacing by restoring the original look of your property.
What types of surfaces can be cleaned with softwashing?
We can softwash a wide range of exterior surfaces, including walls, render, brickwork, cladding, patios, driveways, decking, roofs, and fencing.
Will softwashing remove black spots, lichen, or tough stains?
Yes, softwashing is very effective against stubborn growth like black spots and lichen. We may recommend additional treatments for deeply ingrained marks.
How is softwashing different from pressure washing?
Unlike pressure washing, which relies on high-force water jets, softwashing uses low pressure and specialist cleaning agents. This makes it safer for delicate surfaces and more effective at killing organic growth at the root.
Is softwashing safe for all surfaces?
Yes. It’s ideal for delicate surfaces like render, painted walls, and roofs. Our team will always assess the surface and tailor the treatment accordingly. All our technicians are fully trained, insured, and accredited by Softwash UK & members of the National Assocation Of Softwashing (NASW) for your peace of mind.
What chemicals are used in the softwashing process?
We use Sodium Hypochlorite (which breaks down into just salt and water) and a biocide to sanitise and protect the surface. All treatments are HSE-approved, and our operatives are fully trained and certified in their safe and effective use.
Will softwashing remove all stains and dirt?
It’s most effective on organic growth like algae, moss, and lichen – which are often the cause of the majority of coloured stains you see on exterior surfaces. We can also treat some non-organic marks, such as rust or lead stains. If you’re unsure, just ask our team – we’re happy to advise on the best solution for your property.
Can SoftWashing damage paint or other coatings?
No, softwashing is gentle and won’t damage sound coatings. However, if organic growth has been painted over, it may limit the effectiveness of the clean and worsen the problem beneath.
How long do softwashing results last?
SoftWashing results typically last between 1–5 years, depending on factors like surface type, property orientation, surrounding trees, and moisture levels. In ideal conditions, results can last several years. Our exterior cleaning experts will assess your property and recommend the best maintenance plan to keep it looking its best for longer.
Are your operatives trained and insured?
Absolutely. All our SoftWashing technicians are fully trained, insured, and Softwash UK Ceritified. You can trust us to deliver expert results safely and professionally every time.
Why is gutter cleaning important?
Clogged gutters can cause serious water damage to your home, including leaks, damp, and structural issues. Regular clearing prevents blockages and keeps rainwater flowing properly.
What are fascias and soffits?
Fascias are the horizontal boards running along the edge of your roof, and soffits are the panels underneath. They both help protect your roof and support the guttering.
How do you clean gutters?
We use high-reach vacuums with camera attachments to clear gutters from the ground, safely and thoroughly. No ladders or mess involved.
How often should I have my gutters cleared?
At least once a year is recommended – more frequently if you live in a leafy area or near trees.
Do you also clean fascias and soffits?
Yes, we offer the option to upgrade your gutter clearance to include a full exterior clean of the gutters, fascias, and soffits. It’s a great way to refresh the look of your home and boost kerb appeal in one go.
What tools do you use for gutter cleaning?
We use industrial-grade high-reach vacuums with inspection cameras to ensure a thorough clean, even on tall or awkward buildings.
What happens to the debris removed from my gutters?
We tidy up as we go and can dispose of the debris in your garden waste or appropriate bin, if available. If not, just let us know – we’ll agree the best option with you in advance.
Do you clean gutters on commercial properties?
Yes, we work with commercial clients across a wide range of sectors and property types.
Will having my roof cleaned reduce how often I need my gutters cleared?
Most definitely! Cleaning your roof removes moss and debris that would otherwise fall – or be blown into your gutters, especially during windy or rainy weather. This helps prevent blockages and keeps your drainage system flowing freely.
What is pressure washing, and how does it work?
Pressure washing uses high-pressure water to clean dirt, grime, moss, and surface stains from outdoor areas. It’s a quick and powerful way to restore surfaces to their original condition.
What types of surfaces can be pressure washed?
We can pressure wash driveways, patios, decking, paving, brickwork, concrete, and more. Our team adjusts the pressure to match the material being cleaned.
Will pressure washing damage my surfaces?
Not when done professionally. Our fully trained operatives carry out a thorough risk assessment before starting and always use the correct pressure setting for each surface to ensure safe and effective cleaning without causing damage.
Do you use chemicals during pressure washing?
Yes – where needed, we use treatments like Sodium Hypochlorite to tackle stubborn staining such as black spots.
How often should I have my surfaces pressure washed?
Once a year is ideal for most outdoor surfaces. It keeps them clean, safe, and looking great.
Can pressure washing remove all stains?
Pressure washing is excellent for organic build-up like moss, algae, and general dirt. For tougher stains, we adapt our approach based on the material and the issue.
Do you provide pressure washing for commercial properties?
Yes, we offer commercial pressure washing for areas such as car parks, building entrances, outdoor seating zones, and heavily mossed walkways. It’s a great way to improve safety, appearance, and kerb appeal for your business premises.
Do I need to provide water for pressure washing?
Yes, we’ll need access to an outdoor tap. Once we’re connected, we take care of everything else.